All hotel chains offer an area where one can use an on site computer and printer. They are usually in the lobby and are of a desktop type nature. Here's one of the latest incidents relating to the Business Center. More to come later, but I am tired and worn out from dealing with morons.
Call comes in from an outside line:
Me: Hello, thank you for calling (name) this is (name) speaking, how may I help you
Woman: Yah, you all gots a business center in there?
Me: Yes maam we do! :)
Woman: How much it cost to print something out?
Me: Well, um, uh, ma'am, are you a guest?
Woman: (pause...........) Uh, yah, I'm a guest.
Me: Well then it's free! :)
Woman: Oh, for real? How late you workin'?
Me: (now suspicious, I ask) How late am I working? Um, what room are you staying in ma'am?
Woman: Oh, well, I'm not there yet, I'm staying tomorrow.
Me: What was the last name on the reservation?
Woman: (Gives last name)
Me: I'm not seeing anything in the system under that name.
Woman: Oh, um, well, my Mom made the reservation so that's why my name ain't comin up.
Me: Oh, ok, ma'am, what was your mother's last name.
Woman: (Slurringly gives some last name like Meeehayahmayennna blah blah...)
Me: I'm not seeing anything remotely close to that checking in tomorrow.
Woman: Hey, look, you got a business center or not!?!?
Me: Yes, ma'am, but it is for guests to use.
Woman: Whatch-you mean it's just for guests, it says on your company's website that it's free.
Me: Yes, free for guests.
Woman: (Humph...CLICK! Hangs up on me.)
